Agape Care terms conditions

1. Acceptance of Terms
By booking or using any services provided by Agape Care Nanny Services ("Company"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
 
2. Services
Agape Care provides professional child care services including babysitting, nanny care, resort care, theme park care, and event care. All services are subject to availability and scheduling confirmation.
 
3. Cancellation Policy
More than 1 week before your scheduled date: Full refund.
Within 1 week: 50% refund or credit toward a future booking (subject to management approval).
Same-day bookings: Cancellations made 5+ hours in advance receive a 50% refund. Cancellations made less than 5 hours before service are non-refundable.
 
4. Payment
Payment is due upon completion of services unless otherwise agreed. We accept major credit cards and other payment methods as listed on our platform. All prices are subject to change without notice.
 
5. Delays & Extra Time
We understand that delays can happen, especially during vacation. If care extends beyond the scheduled time, additional hours will be billed at the agreed hourly rate (plus any applicable after-hours fees). A request for the balance will be sent and should be completed before the end of service.
 
6. Outstanding Payments
If payments are not made when requested, the balance may be sent to our attorney for collection. Any legal fees or related costs will be the client's responsibility.
 
7. Tipping
Tips are never required but always appreciated! They go 100% directly to your nanny and can be given via Venmo, Zelle, or cash. Feel free to ask your nanny for their details before the end of your session.
 
8. Nanny Reimbursement
If your nanny covers any expenses out of pocket, Agape Care will send you an additional invoice with receipts, which must be paid before the end of the shift.
 
9. Client Responsibilities
Clients must provide accurate information about their children, including any special needs, allergies, or medical conditions. Clients are responsible for ensuring a safe environment for the caregiver.
 
10. Caregiver Conduct
All caregivers are vetted and trained professionals. Caregivers are prohibited from transporting children in personal vehicles unless explicitly authorized. The Company is not liable for any actions taken by caregivers outside the scope of their duties.
 
11. Limitation of Liability
Agape Care Nanny Services shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid for the specific service in question.
 
12. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.
 
13. Contact
For questions regarding these terms, please contact us at info@agape4kids.com or call (689) 358-2300.